Refund policy
HERBELIA Returns & Refunds Policy
At HERBELIA, we stand behind our blend and want every customer to feel confident starting their ritual. If you’re not satisfied, we offer a 30-day money-back guarantee with no return required. We simply ask that your request is submitted within the eligible timeframe and includes a genuine reason for your dissatisfaction.
1. Eligibility & Timeframe
To be eligible for a refund under this policy, the following conditions must be met:
- Your refund request must be submitted within 30 days of your original delivery date.
- Requests submitted after 30 days are not eligible for a refund, regardless of circumstances.
- Only orders placed directly through herbelia.co are eligible. Orders placed through third-party retailers or resellers are not covered by this policy.
- Subscription renewals or recurring charges processed after the 30-day window are not eligible for a refund (see Section 7).
All refund requests are reviewed case by case and are not automatically guaranteed. HERBELIA reserves the right to deny requests that lack sufficient detail or appear inconsistent with normal product use. No exceptions are made beyond the 30-day money-back guarantee.
2. No Return Required
You do not need to send the product back to receive a refund. Refunds are issued based on your submitted request and the information you provide — not on a physical return.
Please do not ship products back unless our team explicitly asks you to. We are unable to accept or process unsolicited returns.
3. Valid Reasons for a Refund
A refund request must include a clear and honest reason for dissatisfaction. Examples of valid reasons include:
- The product did not meet your expectations
- You were not satisfied with your experience
- The taste or preparation didn’t suit your routine
- Other reasonable product-related concerns
4. Order Issues & Exceptions
The following situations may qualify for a refund or replacement once verified by our team.
Damaged or Defective Items. If your order arrives damaged, or the bag’s seal is broken on arrival, contact our support team promptly. We may ask for photos of the product and packaging to verify the issue. Once confirmed, we’ll arrange a replacement or refund.
Incorrect or Missing Items. If you received the wrong item or your order is incomplete, contact support with your order details. A replacement or refund may be issued after verification.
Order Cancellation. Orders may only be cancelled before they enter processing. Once an order is in processing or in transit, it can no longer be cancelled.
Unfulfilled or Out-of-Stock Items. If an item cannot be fulfilled, a refund is issued automatically to your original payment method.
5. Shipping & Delivery Conditions
All delivery-related concerns are evaluated using carrier tracking data and verification.
Delivered but Not Received. If tracking confirms delivery and valid delivery proof is available, the order is considered fulfilled and is not eligible for a refund or replacement. If the carrier cannot confirm delivery, we’ll arrange a replacement at no cost.
Delayed Shipment / Early Delivery Status. Carriers sometimes mark a package as delivered up to 24 hours before it actually arrives. Please allow 24 hours before reporting a missing package. If it still hasn’t arrived after that, contact our support team.
Stolen Packages. HERBELIA is not responsible for packages lost or stolen after carrier-confirmed delivery. Customers are responsible for securing deliveries once they are marked as delivered. In the event of theft, we recommend contacting your carrier and local authorities.
Delivered to Incorrect Address. If the carrier delivered your order to the wrong address due to carrier error, we’ll arrange a replacement or refund once verified. If an incorrect or incomplete address was provided at checkout, the order is not eligible for a refund or replacement once marked as delivered.
6. Quality Concerns
If you believe there’s an issue with the quality of your blend, contact our support team with a description of the problem. We’ll review it and provide an appropriate resolution, which may include a replacement or refund where applicable.
7. Subscriptions
If your order includes a subscription, it is your responsibility to manage, modify, or cancel it within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds, and failing to cancel before a renewal is not grounds for a refund.
Subscription Orders. HERBELIA offers products through a subscription that renews automatically unless cancelled. When you subscribe, you’ll be charged to the payment method you provide every 30 days, or at the delivery frequency you choose (your “billing period”). By placing your first subscription order, you agree to these auto-renewal terms and confirm you understand this Subscription Policy.
Cancelling Your Subscription. You can cancel at any time. To avoid your next charge, cancel at least 24 hours before your next order ships, in one of two ways:
- Through the customer portal on herbelia.co
- By emailing our support team at support@herbelia.co
Billing Information. You’re responsible for keeping your billing information current, complete, and accurate — including billing address, card number, and expiration date. Please let us know promptly if your payment method is cancelled or no longer valid. Updates can be made through the customer portal or by contacting support.
8. How to Request a Refund
To request a refund or replacement, email us at support@herbelia.co with your order number and the reason for your request. Our team will respond within 1–2 business days to review your request and confirm next steps.
9. Refund Processing & Timeline
Once approved, refunds are issued to your original payment method. Processing takes 5–10 business days, and final posting time depends on your bank or card provider. You’ll receive a confirmation email once your refund has been processed.
10. Abuse & Policy Misuse
To keep this policy fair for every customer:
- Repeated refund requests may be subject to additional review.
- Fraudulent or misleading claims will be denied.
- Customers who abuse this policy may be permanently restricted from future refunds.
11. Agreement to This Policy
By completing a purchase on herbelia.co, you confirm that you have read, understood, and agreed to this Refund Policy, including all eligibility requirements and limitations. Agreement is implied at the time of purchase and does not require a separate signature.
HERBELIA reserves the right to update or amend this policy at any time. The version in effect at the time of your purchase governs your order.