Shipping policy

HERBELIA Shipping Policy

At HERBELIA, we believe a new daily ritual shouldn’t start with waiting. Every order is packed with care so your Blood Detox Tea reaches you as quickly as possible — sealed, fresh, and ready to brew.

1. Order Processing

All orders take a minimum of 5 business days to process after payment confirmation.

  • Processing begins on the next business day after your payment is confirmed.
  • Orders placed on weekends or U.S. federal holidays begin processing on the next business day.
  • During high-volume periods — such as promotional events, product launches, or major holidays — processing may take longer than 5 business days. We’ll keep you informed if that happens.

2. Shipping & Delivery Timeframes

United States

All U.S. orders ship with trusted national carriers. Estimated delivery after your order ships:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–3 business days (where available)

International

  • Where international shipping is available, orders typically arrive within 5–10 business days after shipment, depending on the destination country and customs processing.
  • Any import duties, taxes, or customs fees charged by the destination country are the responsibility of the recipient.

Note: Delivery estimates are not guaranteed. Carrier delays, weather, or customs processing may affect transit times.

3. Order Tracking & Shipping Notifications

The moment your order leaves our warehouse, you’ll receive a shipping confirmation email with your tracking number. Here’s what to expect:

  • Tracking links become active within 24–48 hours of shipment.
  • If your tracking hasn’t updated after 48 hours, reach out — we’re happy to look into it.
  • If you haven’t received a confirmation email, check your spam or promotions folder.

4. Shipping Delays

We do everything we can to meet delivery windows, but some delays are outside our control. HERBELIA is not liable for delays caused by:

  • Carrier disruptions or service outages
  • Severe weather or natural events
  • Customs or import processing (international orders)
  • Incorrect or incomplete shipping information provided at checkout

5. Shipping Address Accuracy

Please double-check your shipping address before completing checkout. HERBELIA is not responsible for packages delivered to an incorrect address provided at the time of purchase.

  • If you notice an address error after placing your order, contact us right away at support@herbelia.co — we’ll do our best to update it before it ships.

6. Lost or Damaged Packages

If your order arrives damaged or you believe it was lost in transit, contact us and we’ll help.

  • Include your order number and a photo of the damaged packaging or bag.
  • We’ll work with you to make it right — whether that’s a replacement, store credit, or another resolution.

Questions About Your Order?

Our support team is here to help, and we typically respond within 1 business day.

Email: support@herbelia.co